Creating Better Futures

Armagh provides women and their children with the best possible opportunity to overcome the devasting effects of abuse. For over 25 years, Armagh has been giving help and hope to women fleeing abuse. We are committed to creating an environment that supports women and children through their transition, giving them the support and knowledge necessary to redefine a future. Unlike a first stage or crisis shelter, which responds to short-term emergencies, Armagh is a non-profit, supportive transitional housing program, providing housing and services to women with or without children who have been victims of family violence. Armagh provides supportive transitional housing with 9 residential apartments.

We are looking for a Housing Coordinator to join our team and make a positive difference in the lives of women and children in the Region of Peel. This position is for one (1) year with a possibility for extension.

The Opportunity

Under the supervision of the Housing Manager, the Housing Coordinator is responsible for supporting the Housing Manager and Program. The Housing Coordinator will oversee the visitors and access procedures of Armagh.

Duties and Responsibilities

• Serve as the primary point of contact for the building, maintaining the front office and ensuring a welcoming environment.
• Handle incoming communications, including mail, fax, and electronic mail, redirecting or distributing them as needed.
• Operate the postage mailer system and manage postage supplies to facilitate outgoing mail.
• Maintain inventory of office and maintenance supplies, placing orders as necessary to ensure adequate stock levels.
• Ensure smooth operation of office equipment, arranging for maintenance and repairs when needed.
• Conduct thorough check-in processes with each visitor to prioritize individual and building safety.
• Professionally and confidentially answer incoming calls, redirecting or forwarding them as necessary.
• Assist with data collection using existing spreadsheets or databases.
• Aid in the preparation and completion of bank deposits.
• Support the Housing Manager in tasks such as sending out Notices of Availability, scheduling interviews, and corresponding with potential residents.
• Assist in preparing resident agreements, intake folders, and letters of offer for new residents.
• Ensure units are stocked and move-in ready, assisting with move-in and move-out procedures.
• Handle rent collection and follow rent processes, calculating rent using Region of Peel’s Rent-Geared-to-Income Guide.
• Record housing rent payments and report any outstanding rent to the Executive Director.
• Conduct quarterly unit inspections and coordinate follow-ups with the Program Manager.
• Maintain positive relations with the Region of Peel’s Human Services Unit.
• Prepare and submit monthly reports to the Executive Director, including activity summaries and relevant statistics.
• Lead the Joint Health and Safety Committee, ensuring all inspections are completed.
• Perform basic maintenance tasks in apartments, such as unclogging toilets, sinks, and changing light bulbs.
• Coordinate timely repairs and maintenance tasks within approved budgets.
• Oversee contracts and agreements with suppliers or service contractors, ensuring compliance.
• Develop tender packages and receive tenders for maintenance services.
• Maintain accurate file systems, including contracts, schedules, and inventory control.
• Ensure compliance with all relevant legislation, codes, and by-laws.
• Assist Housing Manager with calendar management, scheduling, and meeting coordination.
• Provide 24-hour notices to residents for relevant events or activities.
• Handle purchasing tasks, including uploading and coding invoices and receipts.
• Participate in on-call rotation as required.

Qualifications

• University or college degree, or specialized training in management, property management, non-profit management, social services, or a related field.
• Minimum of three (3) years' experience working in a similar role for a charity or non-profit organization.
• Experience in housing services is highly desirable.
• Demonstrated ability to build and maintain professional relationships effectively.
• Strong communication skills, with proficiency in sales and negotiation techniques.
• Detail-oriented, organized, and resourceful, with a keen eye for accuracy.
• Proactive problem-solving skills and the ability to take initiative.
• Clear understanding of the needs of women and children affected by violence, with knowledge of relevant community agencies considered a significant asset.
• Proven capability to work both independently and collaboratively as part of a team.
• Proficiency in property maintenance and customer service practices.
• Excellent administrative and project management abilities.
• Willingness to work flexible hours, including evenings and weekends, as necessary to meet job demands.
• Access to a reliable vehicle and possession of a current unrestricted driver’s license.
• Possession of a Vulnerable Sector Police Clearance Certificate and willingness to maintain clearance requirements throughout the course of employment.

Physical and Mental Effort

Based on the work schedule, the frequency of the following tasks will vary according to need:

• Work independently and with frequent interruptions
• Changing priorities and work flow to accommodate needs of others and scheduled/imposed timelines
• Using a computer, monitor and other office equipment
• Carrying / lifting materials, donations etc. using stairs or elevator
• Ability to lift unsupported up to 25lbs
• Work effectively with people of varied background including the corporate sector

Armagh is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the human rights code throughout all stages of the recruitment and selection process. Please advise us of your accommodation needs and we will ensure they are respected throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Join our team, share our commitment to creating better futures for women and children!