MacLachlan College has an exciting opportunity for a Technology Support Specialist to join our team!

About MacLachlan College

MacLachlan College is an independent (Pre-K to Grade 12) co-educational school in Oakville, Ontario. Housed in a historic mansion in Olde Oakville, MacLachlan was founded in 1978 with the commitment to challenge and explore the limitations of traditional education by developing a bold and creative vision that promotes an entrepreneurial, success-driven, and future-oriented mindset that is integrated into every aspect of school life.

Offering the benefits of small class sizes, MacLachlan is a world-class school with highly dedicated and engaged teachers and an internationally recognized curriculum. Our exceptional PK through Grade 12, co-educational learning environment is centered on academic excellence and an ongoing commitment to the latest innovations in education.

In addition to offering academic excellence to our students, MacLachlan College is committed to providing an exceptional workplace for our staff. We believe that investing in our faculty is essential to ensuring the success of our students. That's why we offer a competitive salary and benefits package, including health, dental, and vision insurance, retirement savings plans, and professional development opportunities.

At MacLachlan, we foster a supportive, collaborative community that values diversity, equity, and inclusion. We encourage our staff to maximize their potential as educators and mentors by providing opportunities for professional growth, leadership development, and recognition of their achievements. Our strong co-curricular emphasis and global focus, inspired by our Advanced Placement courses and International Baccalaureate programme, offer unique opportunities for our staff to engage with students beyond the classroom and make a difference in their lives. To learn more about MacLachlan College, please visit: www.maclachlan.ca

The Position:

The Technology Support Specialist is responsible for delivering exceptional technical support to staff, students, and parents while ensuring the reliability, security, and efficiency of the school's technology infrastructure.

Working closely with the Director of Operations, this role supports day-to-day IT operations, educational technology initiatives, classroom technology integration, and special events. The IT Support Technician plays a key role in maintaining a positive user experience across all school technology platforms and systems.

Specific Responsibilities:

• Install, configure, maintain, and troubleshoot computer hardware, software, operating systems, networks, printers, interactive displays, and peripheral devices.
• Provide timely first-line and second-line technical support to staff, students, and parents in a cross-platform environment (Windows, macOS, iPadOS, and web-based systems).
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Set up, manage, and decommission user accounts across various systems and platforms.
• Maintain user permissions and access rights in accordance with school policies.
• Escalate complex technical issues to external vendors or service providers as required.
• Monitor and maintain the health, performance, and security of school technology systems and infrastructure.
• Participate in technology projects, upgrades, and implementations.
• Provide support during emergency situations requiring technical assistance.
• Manage the deployment, configuration, maintenance, and inventory of iPads and other student and staff devices using a Mobile Device Management (MDM) solution.
• Provision applications, licenses, and digital resources for students and staff.
• Support educational technology tools and platforms used throughout the school.
• Assist teachers with integrating technology into teaching and learning, including support for robotics, coding resources, 3D printers, interactive displays, and other emerging technologies.
• Provide classroom technology support and troubleshooting as needed.
• Coordinate and provide audio/visual setup and technical support for assemblies, performances, parent events, meetings, presentations, and special school events.
• Manage microphones, sound systems, projectors, displays, livestreaming equipment, and related AV technology.

• Maintain accurate inventories of IT equipment, software licenses, educational technology resources, and classroom technology assets.
• Track warranty information, equipment lifecycle, and replacement schedules.
• Create, update, and maintain technical documentation, user guides, FAQs, and support resources for staff, students, and parents.
• Assist with technology purchasing recommendations and vendor coordination.
• Support cybersecurity initiatives and best practices across the school.
• Assist with endpoint security, password management, multi-factor authentication, and user awareness initiatives.
• Ensure compliance with school policies related to data privacy, security, and acceptable technology use.

Skills and Qualifications:

• Post-secondary education in Computer Science, Information Technology, Network Administration, Cybersecurity, or a related field, or an equivalent combination of education and experience.
• A minimum of three years of experience in technical support, help desk services, systems administration, or a related IT role.
• Experience supporting Windows, macOS, iPadOS, and cloud-based environments.
• Familiarity with Microsoft 365, Google Workspace for Education, Mobile Device Management (MDM) platforms, and educational technology systems.
• Experience supporting SMART Boards, interactive displays, printers, audio/visual equipment, and classroom technology.
• Basic knowledge of networking concepts, wireless infrastructure, cybersecurity, and device management.
• Excellent communication, customer service, and interpersonal skills with the ability to support users of varying technical abilities.
• Ability to manage multiple priorities, work independently, and maintain confidentiality.
• Experience working in a school or educational environment is considered a strong asset.

Core Competencies

• Customer Service Orientation
• Technical Troubleshooting and Problem Solving
• Organization and Attention to Detail
• Communication and Collaboration
• Adaptability and Continuous Learning
• Initiative and Accountability
• Technology Integration and Innovation

Qualified candidates are encouraged to apply and express their interest to https://tealandco.com/careers.

MacLachlan College welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. MacLachlan is committed to a positive, supportive, and inclusive environment.
 

MacLachlan College is committed to providing accommodations for persons with disabilities. Please contact us at mpiening@maclachlan.ca for further details or if you require any information in an alternate format.

The salary range for this position is aligned with our current compensation band and ranges from $55,000 to $65,000 annually.

MacLachlan College does not utilize Artificial Intelligence (AI) in the screening, assessment, or selection of applicants.